I did not play EA, and overall I am enjoying it. The issues I have are the random mechanics that are thrown in as one time things like chase scenes and a stealth sections. Those are plain not fun, and could have been something else entirely.
Potential spoilers for the main story ahead!
spoiler
The portrayal of the Sea People seems very Chinese caricature at a few points. Plus the quests they give are kind of not fun. I could do without them altogether honestly.
Having worked in customer service, if you actually want to help customers, yes.