I used to work for spectrum. I’d say around 60% of people legit do not know the difference between wifi and Internet. No wifi means no Internet, to them. Makes some trouble shooting harder
Them: “The WiFi is down.”
Me: ‘… No, I still see the TV & the laptop & Pi, on the network.’
Them: “I can’t connect to Flipboard.”
Me: ‘Ohhh, the internet is down. It’s probably at the cable modem. Wait a moment for it to failover to wireless, then try again.’
Them: “Yep, now the WiFi is back.”
My favourite thing is to hear people talk about having ‘great WiFi’ as if that is an internet connection.
I used to work for spectrum. I’d say around 60% of people legit do not know the difference between wifi and Internet. No wifi means no Internet, to them. Makes some trouble shooting harder
Them: “The WiFi is down.”
Me: ‘… No, I still see the TV & the laptop & Pi, on the network.’
Them: “I can’t connect to Flipboard.”
Me: ‘Ohhh, the internet is down. It’s probably at the cable modem. Wait a moment for it to failover to wireless, then try again.’
Them: “Yep, now the WiFi is back.”