A game I got on the 14th is still sitting there telling me it has “a pending refund request for this product”.

Am I just too antsy? I thought this would be an automated process.

Has anyone got a time-frame this could take? Being rather new to the Steam world, its all a mystery to me.

Thanks for any help!

  • followthewhiterabbit@beehaw.orgOPEnglish
    2·
    1 year ago

    That’s the strange part. A few days old and a total of 4 minutes play-time!

    I just hope its maybe stuck in the system, like you said, for a few days.

    I can’t be frustrated, because the system exists for our benefit, I think I’m just mystified why it is taking some time!

    • chris. (@nihilx7E3)@beehaw.orgEnglish
      1·
      1 year ago

      yeah, i’d contact steam if it’s really bothering you but otherwise just wait. steam support is one of the chillest cs teams i’ve ever dealt with so you shouldn’t have any problem either way. also keep in mind a few popular games are on sale atm so they might just be processing some more than usual

      • followthewhiterabbit@beehaw.orgOPEnglish
        1·
        1 year ago

        Yep, it was 100% a ‘bigger’ game, so I’m sure I’m just stuck somewhere in the mix. Everything I click in the support pages just takes me back to my already requested request for a refund, so can’t even reach any live chat support.

        My main take-away is to just be patient (it’s so not in my nature!)

        Appreciate your input and help by the way!